Products & Care

TO PRESERVE THE BEAUTY OF YOUR PRODUCT, WE RECOMMEND FOLLOWING THESE GUIDELINES FOR ITS CARE:

Be careful not to scratch or rub your product against abrasive surfaces, especially the leather trim.

Protect your product from humidity and keep it away from direct sources of heat, such as radiators and the inside of cars in summer.

Avoid contact with liquid, hand cream, hand sanitizer, make-up and perfume.

To clean it, gently wipe the coated canvas with a soft cloth with slightly soapy water, and the black leather trim with a soft, dry cloth.

The same rules from above apply to the jewelry as well. Love and care went into making each and every piece. So please treat each item as if it was your valued treasure.

Note: Please do not use alcoholic or antibacterial cleaners to clean case or attempt to restore adherence.

For any enquiries about your product, please do not hesitate to contact us at any time.

Everything from our Stainless Steel to our 10K-24K Gold is true to its name. The same is applied to our S999 Silver, our Sterling Silver and any other metals listed on our site.

We use genuine leather but also suede as well as vegan leather. Our leathers are mainly treated through a vegetable tanning process for a better respect of the environment as well as optimum quality. The same is applied to our Suede and Vegan Leather as well.

Absolutely not. All Mintilo products are 100% Lead, Nickel and Cadmium free. We sustainabily source all of our products from rare gems to metals to leathers and everything in between to ensure the best possible quality.

Moissanite is a gemstone born from the stars. It was first discovered in 1893 by a French scientist named Henri Moissan, who later won the Nobel Prize in Chemistry. He discovered microscopic particles of the gem that would eventually bear his name in Arizona, in a crater created by a meteorite that fell to Earth. He initially thought that he had discovered diamonds, but later determined that the crystals were composed of silicon carbide.

Natural moissanite is incredibly rare, so moissanite available today is laboratory-created. After many years of trial and error, the particles Moissan discovered were successfully synthesized to produce what is now one of the world’s most scintillating gemstones.

While Moissanite exists in nature, it is so incredibly rare that it must be created in a lab to produce pieces large enough to cut into gemstones. When cut and faceted, Moissanite is by definition, the world’s most brilliant gem.

Our Diamonds are carefully sources and are only brought in after a heavy inspection process to ensure the best possible quality at an affordable price.

Delivery & Returns

Yes, we ship all over the world. Shipping costs are Free, but you can optionally add Insured Shipping, that will be added at checkout.

Yes, we accept orders from all over the world. The delivery costs are Free for all counties with optional Insured Shipping that can be applied at checkout.

It depends on where you are. Orders here will take 1-3 business days to process, after that they are sent out and are usually delivered between 7-14. International deliveries can take anywhere from 7-14 days as well. Delivery details will be provided in your confirmation email along with a tracking number.

Once your order is placed, you will receive a confirmation email & SMS message containing your tracking number. You can track it directly through our website in the Track My Order Section

You can return your product up to 30 days after receiving your order. Please make sure that the products are not worn, washed or damaged.

Refunds are processed the same way as purchases. For foreign customers, returns are the customer's expense. In US, returns are free for customers. In the case of a Chronopost delivery, the shipping costs will not be reimbursed.

Mintilo features a carefully curated collection of fine jewelry, handbags, watches, and other small treasures from renowned artisans from all over the world. Therefore, when you receive our products, our artisan's logos will be included on our packaging as well.

At Mintilo, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest developments with the novel coronavirus (COVID-19). 

Mintilo.com remains open and we are dedicated to providing you with the shopping experience you have come to know and love. 

Estimated shipping of available items is within 7-15 business days. Please refer to the delivery date estimate noted on the product description page and at checkout.

The return window for online purchases is 30 days from the date you received your purchase. You may return products by mail following the return instructions provided in your digital invoice. You can also return your purchase to your local Mintilo store and it must be within 30 days from the date you received your purchase. 

Following recommendations from the World Health Organization (WHO), carriers have temporarily suspended signature requirements for most deliveries to extend its safety precautions at the point of delivery. Therefore, we are temporarily not requiring you to physically sign for your delivery. We suggest that you follow your shipment with the tracking number found in your shipping confirmation email.

If you have any concerns or questions, please Contact Us

Account

No, it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. When you subscribe, you will also be notified of new products and special events, discounts and much more.

Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.

Payment

We accept Visa, MasterCard and American Express cards and all other major card providers.

Alternatively, you can finalize your order with a payment plan from Affirm.

The debit on your credit card comes within a maximum of 7 days after your order. All bank transactions are protected and managed by the Stripe Company.

Starting off at $50+ Orders, we tell you the total amount you’ll pay up front. That number will never go up. You can Buy Now and Pay Later with interest as low as 0% APR. Easy Monthly Payments. No Late Fees. No Hidden Fees. That's the Mintilo and Affirm Promise.

Other

You can contact us through our contact page or email us at support@mintilo.com! We will be happy to assist you.